Shipping policy

■Return Policy
Defective products

We take great care in the quality control and handling of our products, but please contact us if the product is damaged, stained, or if there is a quality problem.
Please note that we do not accept returns unless the product is defective.

Time Limit for Returns

Due to the nature of our products, we do not accept returns or exchanges of products that have been opened or products that have been returned for any reason. However, if the product is damaged or stained, or if there is a quality problem, please contact us within 7 days of receipt of the product.

Return shipping charges

Customers are responsible for return shipping charges.
Please contact “Miyabi FIVE ELEMENTS official online store” within 8 days from the day you receive the product (including the day of receipt).
If the product is defective, we will bear the cost.